Managing Payment Cancellations as a Freelancer

As a freelancer, it's essential to understand the process of managing payment cancellation requests when working on stories on the Contently Platform. This helpdesk article will guide you through the steps when the owner or manager requests to cancel a payment. 

Payment cancellations generally arise when the freelancer and the publication owner or manager agree that the planned work cannot be completed.  

Notification of Payment Cancellation:

1. Once a publication owner or manager requests a cancellation of payment associated with your assigned workflow step, you will receive email and in-platform notifications

2. The email will ask that you confirm cancellation and provide an explanation given by the story owner.

Accepting the Cancellation:

To accept the payment cancellation, you have two options:

• Option 1: Click on the provided link within the email to confirm the cancellation.  You will need to log in to view the confirmation page that you accept the cancellation request.

• Option 2: Log in to the platform and navigate to the relevant story to confirm the cancellation.

Disagreeing with the Cancellation:

• If you have any concerns or questions regarding the cancellation, please contact the user who requested to cancel the story.  You can do so by replying to the email or messaging the user on the platform directly.

• If you disagree with the payment cancellation and need to escalate to Contently, please email talent@contently.com.  Our talent team will address your concerns and work with you and the relevant parties involved to resolve any issues related to the payment cancellation.