What are Content Requests?

Modified on Tue, 22 Nov, 2022 at 3:27 PM

To build on the Pitches tool, we are now introducing Content Requests, which allow you to easily gather requests or ideas for content from internal members of your organization by designing intake forms. To make this easy to adopt, those submitting the form don't even need a Contently account.

Recommended user case: This tool is heavily recommended for teams who are collaborating with or servicing other departments of their organization such as other LOBs, Sales, SME, Intercom comms, etc.

Benefits of Content Requests

• Create and customize intake forms to share with your peers (see above)
• Just like Pitches, all submissions are organized to make it easy for you to review, accept or decline
• Convert accepted requests into stories or pitch requests

In this article, we will walk through:

Creating a Content Request form
Keeping track of Content Requests
Submitting a Content Request

1. Creating a content request form

Click on "Publication settings" in the top righthand corner
Click on "Content request forms" on the left sidebar
Click on "Create form"

As you can see in the visual above, you can create Content Request forms within the publication settings. Once you create a Content Request form, a link will be generated that can be shared with others or placed on an intranet. Once members of other departments within your organization complete the form, you will be alerted and all submissions will be under the Ideation section.

2. Keeping track of content requests

Click on "Ideation" in the global navigation bar
Click on "Content requests"

From here, you can accept, decline, or provide comments. For requests that are accepted, you can easily convert them into stories in the platform and associate them with a workflow. Because we collect the submitters email address when completing the form, we can provide them automated email notifications on the status of their request.

3. Submitting a Content Request

Fill out the form to the best of your ability.
If you are going to be requesting a lot of content, check the "Remember contact information"box so it's easier next time.
Once you submit the request, you will be notified that your request has been submitted. Save this email since it has a link to your request. More on that later.

What happens once I submit the request?

The content team is notified when the request is made.
They will review the request and determine if this is something they can work on or not.
You'll receive an email notification once they accept / decline your content request.
You'll be notified how long it will take once they determine the effort required to produce this piece.

How do I and the content team communicate with each other?

The request forms also come with commenting capability. If they or you have a question, you can add a comment on the form.
Once someone comments, you'll get an email notification.
Just click on the link in the email and then you can add your reply to the comment on the same page.
If you need to ask a question about a request that you submitted, you can go to the link of your submitted request and add a comment. You can access that link using the confirmation email that was sent to you when you submitted your content request.

If you have any questions on how to start using this tool, please reach out to support@contently.com or contact your Customer Success lead.