Contently prides in ensuring our freelancers our paid immediately for their work. In this guide, we'll walk through the following:

As soon as you claim a workflow step you can withdraw your payment. Click on the dollar amount in the top right corner of your dashboard to withdraw payment to PayPal.

Each time you cash out from Contently to your PayPal account, you will be asked for your:

This means that your PayPal email address is not associated with your Contently account; you are free to cash out to any PayPal account by inputting the correct email address.

Typically, you will receive payment within 24 hours. Rarely, there are delays on either side but fear not! We can quickly resolve any hiccups.

If your payment has not arrived in your PayPal account within 4 business days, please email help@contently.com and include:

There has to be a payment associated with your workflow step on a story for you to be paid when you submit your step. To check if there's payment attached to your step, go to the specific story and click on the workflow tab. You should see the "You earn" line on your workflow step.

Once you submit your work, the green check mark will appear, which signifies that the step is complete and you should have received your payment.

If you happen to notice there is no payment with your step before claiming the step, please reach out to the managing editor or client you are working with.

If you happen to notice this after submitting the step, you can still reach out to the managing editor or client to include the payment. Once they do so, you will automatically receive the payment.